Temporary Accommodation Officer (SO2)

Who You Are

You are a motivated and organized individual who thrives in a dynamic environment. You have a passion for enhancing customer experiences and are adept at managing relationships with various stakeholders. You are proactive, attentive to detail, and committed to improving housing quality for residents.

What the Job Involves

In this role, you will lead on Temporary Accommodation (TA) complaints and members' enquiries, ensuring prompt and satisfactory resolutions. You will liaise with managing agents and internal colleagues to assess and ensure the suitability of temporary accommodations provided. Your collaboration with our team of property inspectors will be crucial to drive up the quality standards of temporary housing. Providing excellent customer service to our residents will be a key focus of your responsibilities.

Skills

• Strong communication skills
• Experience in handling customer complaints
• Ability to liaise with diverse stakeholders
• Detail-oriented and organized
• Team collaboration
• Knowledge of temporary accommodation standards