Revenues & Benefits Systems Officer (SCP 30)

Who You Are

We are seeking a Benefits professional with significant experience and a strong background in benefit assessment who is ready to progress into a Revenues & Benefits Systems Officer role. This position is ideal for someone who understands the operational side of Benefits and wants to move into a more technical, systems-focused career path.

What the job involves

The role centers on maintaining, developing, and improving our Benefits systems, ensuring accuracy, efficiency, and compliance across all processes. You will work closely with operational teams, IT, and external suppliers to support system changes, testing, upgrades, and data quality. You will be responsible for providing support for the Academy system of the Council, assisting the Academy Systems Manager, maintaining system updates and documentation, liaising with colleagues, and ensuring high-quality service delivery.

Skills

• Significant Benefits assessment experience (HB/CTR or equivalent)
• Strong understanding of Benefits legislation, workflows, and operational processes
• Good working knowledge of Excel (lookups, pivot tables, data manipulation)
• Familiarity with QBF, SQL, CAKE/HBAP (advantageous)
• Good verbal and written communication skills
• Able to work under pressure to deadlines
• Highly flexible and adaptable
• Planned, organized, and methodological approach to tasks and keeping records
• Works well with internal customers
• Self-motivated but also able to work as part of a team
• I.T. literate, especially MS Office features, especially Excel
• Ability to prepare manuals covering complex processes