Operations Supervisor

Who You Are

You are a dedicated and proactive individual with strong leadership skills, capable of supervising and coordinating a diverse team. You have experience in managing operational teams, ensuring high-quality service delivery, and solving performance issues.

What the Job Involves

This position involves assisting the Depot Operations Manager with the delivery of frontline operational collection and street scene services. You will directly supervise operational teams, ensure high standards are met, handle public and external complaints, and liaise with various stakeholders. The role also includes managing resources, covering bank holiday rotations, and conducting investigations related to health and safety, fly-tipping, and prohibited waste. Additionally, you'll be responsible for staff appraisals, recruitment, and disciplinary procedures, assisting in the council's response to emergencies, and ensuring compliance with health and safety policies.

Skills

• Strong leadership and supervisory skills
• Effective communication skills (verbal and written)
• Knowledge of operational health and safety standards
• Problem-solving and conflict resolution abilities
• Experience with waste management software such as BARTEC
• Ability to manage resources and logistics efficiently
• Competence in handling complaints and service enquiries
• Ability to work collaboratively with diverse teams and stakeholders