Job Description: Senior Resident Services Officer

Who You Are

You are a dynamic leader with a strong focus on performance management, capable of exceeding targets and achieving strategic goals. You have a proven track record in motivating and developing teams, active in engaging with residents, and skilled in financial and resource management. A strategic thinker with excellent communication skills, you thrive in collaborative environments and have a steadfast commitment to customer focus and community engagement.

What the Job Involves

• Managing activities, resources, people, and information to exceed performance targets
• Motivating and developing teams of Housing Officers as neighborhood champions
• Encouraging staff to develop strategies for engaging residents and delivering their priorities
• Managing budgets and resources in line with policies and regulations
• Collaborating with other departments and partners for neighborhood and investment plans
• Ensuring clear communication with staff, residents, and stakeholders
• Embedding a culture of customer focus throughout the team
• Overseeing housing management processes and staff training needs
• Addressing anti-social behavior through strategic partnerships
• Working with partners to address resident vulnerabilities and additional support needs
• Engaging with a range of stakeholders, including tenants associations and public officials
• Implementing and monitoring equality and diversity policies
• Ensuring compliance with Health and Safety legislation and policies
• Providing strategic change and supporting corporate aims of the council

Skills

• Leadership and team motivation
• Performance management
• Strategic planning and execution
• Budget management
• Communication and stakeholder management
• Customer focus and community engagement
• Problem-solving and decision-making
• Understanding of housing management principles
• Knowledge of equality, diversity, and inclusion strategies
• Health and Safety compliance