Customer Service Advisor (NJE GR 3)

Key Responsibilities

To greet all visitors, guests and suppliers providing an efficient, professional, customer focused service. Provide basic advice, contacts and general information on council services and those of partner organisations. To carry out general administration and call handling duties for any inbound and outbound campaign work as and when required by the wider service. To escalate issues to line management in a timlely and efficient way, ensuring people are kept updated of any ongoing issues as and when they occur To provide cover for other job share as and when required (stepping in to cover job-share partner for holidays and absence). To use NCC IT systems including Intranet, Viva Engage, NCC Website, CRM, MS office packages to input and retrieve data and information as required. To identify own areas of training and development to ensure that skills are continually improved, to ensure a high standard of service is provided. To work with line manager in terms of flexibility to ensure there are no gaps in staffing which could impact service provision. To provide and deliver a customer-centric service which reflects the standards set out in the Council's “Customer Service Standards” To work with, and support line management to enure that reception cover is provided in line with service requirements and business continuity To provide regular communication and support to all other team members ensuring that everyone has accurate information to work with on a day to day basis.  To prepare well for 1-2-1's, annual EPDR's and reviews.