Customer Service Advisor (NJE GR 3)
Nottinghamshire County Council
Role
Who You Are
An enthusiastic and professional individual with excellent customer service skills. You are proactive, adaptable, and able to work efficiently both independently and as part of a team. You possess strong communication abilities and have a keen eye for detail along with a commitment to continuous improvement and professional development.
What the Job Involves
As a key point of contact, you will welcome and assist visitors, guests, and suppliers, providing a professional and customer-focused service. You will offer basic advice and information on council services, handle general administration tasks, and manage call handling duties for both inbound and outbound campaigns. You'll need to escalate any issues promptly, cover for colleagues as required, and manage data using various IT systems. Your role involves collaborating closely with management to ensure seamless service provision and adhering to the Council's Customer Service Standards.
Skills
- Excellent customer service
- Strong communication skills
- Proficient in MS Office and CRM systems
- Ability to manage and prioritize tasks effectively
- Problem-solving and critical thinking
- Flexible and adaptable in a dynamic environment
- Attention to detail
- Team collaboration