Directorate Support Officer Scale 6

Who You Are

You are a proactive and efficient individual with a customer-focused approach to delivering modern administrative and clerical support. You thrive in providing comprehensive support across various directorates, particularly within the Housing Service, but are adaptable and prepared to support other areas as needed. You are committed to fostering positive team dynamics and maintaining effective working relationships with stakeholders.

What the Job Involves

This role involves delivering a wide range of routine and complex administrative tasks to support the effective delivery of services within directorates. You will provide business administrative support, manage the delivery of complex repair tasks, and support the design and implementation of administrative systems. Responsibilities include liaising with diverse stakeholders, managing documentation and correspondence, organizing events and meetings, processing payments and finances, and maintaining compliance with relevant policies and procedures. You will also be expected to proactively resolve operational issues and contribute to continuous service improvement.

Skills

• Proactive administrative support
• Efficient order tracking and repairs management
• Strong stakeholder liaison and customer service
• High-quality administrative system design and evaluation
• Report generation and statistical analysis
• Meeting coordination and minute-taking
• Event and training course organization
• Effective document management and correspondence processing
• Basic research and data analysis
• Financial administrative support
• Compliance with safeguarding and data protection policies
• Positive team working and relationship building