Senior Complaints Officer (Grade I)
London Borough of Tower Hamlets
20th April 2026 - 29th May 2026
£25.12 per hour
Tower Hamlets Town Hall, 160 Whitechapel Road, London, E1 1BJ
Advising
Temporary
Communication
Detail-oriented
Reporting
Statutory complaints
Role
Who You Are
You are a detail-oriented and empathetic professional with experience in handling statutory complaints regarding adults and children. You have strong communication skills and the ability to work collaboratively with staff and customers to resolve issues effectively.
What the Job Involves
This role involves the processing and reporting of Stage 2 reviews and statutory complaints. You will be responsible for advising staff and customers, ensuring efficient complaint resolution in compliance with relevant regulations and policies. Your expertise will support both operational and strategic goals related to complaints management.
Skills
- Detail-oriented complaint processing
- Strong reporting capabilities
- Effective communication skills
- Ability to advise staff and customers
- Experience with statutory complaints procedures