DLO Lead Technician

Who You Are

As a Direct Services Lead Technician, you embody the HEART values of honesty, efficiency, accountability, respect, and trust, demonstrating these in your actions, behaviors, and words daily. You believe in teamwork, strive to improve services and efficiency, and take responsibility for delivering excellence. You embrace diversity, prioritize the needs of residents, colleagues, and partners, and are committed to equality, diversity, inclusion, health, safety, and compliance.

What the Job Involves

Reporting to the Head of Service, the Direct Services Lead Technician is key in the Reactive Repairs department. You manage a team of technicians to provide efficient property maintenance, delivering a high-quality, responsive service to residents, colleagues, and partners. Your role involves managing time and resources to meet KPIs, overseeing maintenance works to ensure high-quality execution, and maintaining excellent customer satisfaction through effective communication. The role is both office and site-based, with hybrid working possible. Key responsibilities include delivering repairs and maintenance services, ensuring compliance with regulations, supervising staff, managing stock and resources, maintaining communication with residents, and handling complaints.

Skills

• Proven record managing Direct Labour Service with customer satisfaction focus
• Relevant trade qualifications or experience in building/maintenance
• Knowledge of statutory, regulatory rules for property-related services
• Experience in repairs and maintenance work
• Understanding of health and safety obligations
• Specialist knowledge in construction technology and materials
• Excellent communication and interpersonal skills
• Ability to make sound judgements, find solutions, and manage risk
• One-team, team-spirited organizational culture ethos
• Leadership skills to inspire, motivate, and develop staff
• Full UK driving license required