Job Description: HR Support Officer

Who You Are

We are seeking a motivated and detail-focused HR Support Officer to join our HR & OD service. You are someone who takes pride in delivering high-quality work, communicates clearly, and has a proactive and customer-focused approach. Your excellent organizational skills enable you to manage multiple priorities effectively, contributing to a dynamic and customer-centered HR environment.

What the Job Involves

• Provide a range of high-quality transactional support, including managing employee record changes and preparing contract-related documents.
• Ensure the efficient and accurate execution of HR processes while delivering an excellent customer experience.
• Serve as the first point of contact for routine HR inquiries, offering accurate information aligned with policies and legal requirements.
• Ensure data integrity by troubleshooting employee record errors and supporting system access security.
• Support Council users with HR systems and produce routine workforce reports.
• Contribute to corporate HR projects, supporting the development and review of policies and driving cultural change.
• Promote the value of HR services and assist in maintaining HR content on internal platforms.

Skills

• Excellent attention to detail
• Strong verbal and written communication
• Customer-focused approach
• Organizational and time-management skills
• Experience in HR administration (desirable)
• Strong IT skills with knowledge of HR systems and Microsoft Office
• Ability to work independently and collaboratively