Senior Business Support Officer (SO1)
London Borough of Islington
Role
Who You Are
You are a dedicated and proactive individual with a strong focus on delivering high-quality housing management services. Your ability to communicate effectively, both verbally and through digital means, ensures that resident and non-resident enquiries are handled efficiently. You are adaptable, willing to rotate specialisms to gain comprehensive expertise, and committed to maintaining compliance and safety across all housing assets.
What the Job Involves
As a Business Support Officer, you will provide holistic and person-centred housing management services across the borough. This includes handling a variety of service requests using right first-time principles, responding to customer enquiries across multiple platforms, and conducting rapid assessments to identify opportunities for early intervention. Your role involves site-based audits of council assets to ensure compliance and proper use. You will manage issues related to parking, unauthorised usage, and asset clearances, while promoting the uptake of vacant assets through direct engagement and digital communication.
Skills
- Effective communication
- Customer service
- Problem-solving
- Compliance management
- Digital communication
- Adaptability
- Detail-oriented