Behaviour Change & Engagement Officer (SC6)

Who You Are

You are passionate about community outreach and engagement in street environment services. You thrive in creating positive change in community behavior regarding waste management and recycling. With a strong understanding of waste management issues, you have excellent communication skills and can work collaboratively with various community groups. You are an organized and adaptable individual who is responsive to the needs of the department and community.

What the job involves

This role involves delivering effective outreach and engagement activities, collaborating with the Strategic Waste Management team to implement behavior change and engagement initiatives. Responsibilities include responding to inquiries, conducting investigations, and engaging with residents to promote recycling services. You'll organize community events, support policy development, and manage waste contamination issues. Additionally, you'll handle administrative duties, maintain information systems, and liaise with both internal and external contacts to ensure efficient service delivery.

Skills

• Strong analytical skills for identifying trends from complex data
• Excellent administrative and organizational skills
• Proficient in ICT packages including Microsoft Office
• Effective written and verbal communication with diverse audiences
• Ability to work independently in a dynamic environment
• Experience in organizing and delivering community engagement events
• Knowledge of behavior change techniques
• Strong problem-solving and critical thinking skills
• Flexible and customer-focused approach to tasks