Reviews Officer (Homelessness)
London Borough of Waltham Forest
Role
Who You Are
This role requires a professional with a minimum of three years' experience in homelessness or housing services, specifically within a London local authority. You must have demonstrable experience conducting s.202 reviews and a strong knowledge of the Housing Act 1996, HRA 2017, and relevant case law. An inquisitive mind, the ability to think on your feet, and excellent communication skills are essential for this role. You should also be adept at building collaborative working relationships across internal services and capable of working under pressure and to deadlines.
What the Job Involves
The Reviews Officer will be responsible for conducting statutory s.202 homelessness reviews under the Housing Act 1996. You will review decisions related to duty owed, suitability, priority need, intentionality, and local connection. Your responsibilities will include applying the Homelessness Code of Guidance, Review Regulations, and relevant case law. You will be required to draft clear, legally defensible review decision letters within statutory timescales. In addition, you will work closely with Housing Options & Support teams, Legal Services, and partner agencies to monitor compliance and contribute to service improvements.
Skills
- Experience in homelessness/housing services
- Conducting s.202 reviews
- Strong knowledge of Housing legislation
- Experience within a London local authority
- Detail-oriented investigation skills
- Excellent letter and report writing
- Building effective working relationships
- Problem-solving and critical thinking
- Working under pressure and to deadlines