Technical Support Officer

Who You Are

As a Technical Support Officer, you will contribute to the Council’s mission of enabling people to live active, healthy, and independent lives. You are expected to provide excellent interpersonal and customer service skills. Holding a Level 4 qualification in a relevant subject or having considerable experience in similar work is crucial. You must demonstrate excellent numeracy and attention to detail for carrying out accurate financial assessments. Proficiency in English is mandatory, and knowledge of housing-related environmental health legislation and the benefits/welfare system is advantageous.

What the Job Involves

This role entails being the first point of contact for the Client Support Scheme, assisting vulnerable applicants with Housing Grant applications by gathering financial evidence and performing financial assessments. You will manage a caseload of applications for non-construction related works, such as stairlift installations. The role also involves overseeing public health funerals and recovery of funeral costs. Additional responsibilities include supporting the Private Sector Housing Team with administrative tasks, triage actions, and handling communications.

Skills

• Excellent interpersonal and customer service skills
• Strong numeracy and attention to detail
• Good IT skills and experience
• Ability to plan and prioritize workload effectively
• Initiative and adherence to procedure and regulation
• Fluency in English, both verbally and in writing
• Knowledge of housing legislation and welfare system (desirable)