Housing Repairs Scheduler Planner (Sc6)

Who You Are

You are a dedicated professional with a keen understanding of current issues in social housing and social housing repairs. You are adaptable, organized, and committed to enhancing customer satisfaction. Your excellent communication skills allow you to efficiently handle high volumes of calls and manage complex workloads with ease. As a proactive team player, you are driven by the collective goals of the Housing Repairs Services Team, always ready to adopt new ways of working to improve service delivery.

What the Job Involves

This role entails accurately diagnosing repair needs, raising orders, and coordinating appointments using IT systems. You will handle incoming phone inquiries, providing high-quality customer care and complying with data protection and legislative guidelines. Managing workloads for multiple operatives, you ensure tasks are completed efficiently and to customer satisfaction. Part of your responsibility includes addressing customer complaints, contributing to team objectives, and participating in development and training activities. You will also engage in resource coordination and task scheduling to optimize operatives' productivity, ensuring all repairs are completed within allocated timescales and resources are fully utilized.

Skills

• Knowledge of social housing and repairs
• Customer service excellence
• Efficient call management
• Proficiency with IT systems for orders and scheduling
• Ability to manage workloads and resources effectively
• Strong problem-solving skills
• Excellent communication and liaison abilities
• Adaptability to change and new working practices
• Understanding of data protection regulations
• Teamwork and collaboration