Independent Officer

Independent Officer (Freelance) – Children’s Services Complaints
Location: Cardiff (work undertaken across Cardiff; flexible/hybrid)
Contract Type: Freelance / Sessional
Fees:
* £40 per hour (professional time)
* £12.50 per hour (travel time)

About the Role
Cardiff Council is seeking experienced and independent professionals to undertake the role of Independent Officer within Children’s Services complaints.
Working on a freelance basis, you will investigate complaints made under the Social Services Complaints Procedure (Wales) at Stage 2. This is a vital role in ensuring complaints are handled fairly, transparently, and in line with statutory guidance, supporting accountability and continuous improvement across services for children and families.

Key Responsibilities
* Carry out independent investigations into Stage 2 complaints relating to Children’s Services
* Work alongside an Independent Person (where required) to ensure fairness, transparency, and compliance
* Gather and analyse evidence, including case records, policies, and interviews with relevant parties
* Engage sensitively with complainants, families, advocates, and professionals
* Produce clear, balanced, and evidence-based investigation reports with findings and recommendations
* Ensure investigations comply with the Social Services Complaints Procedure (Wales) Regulations
* Identify learning opportunities to support service improvement

About You
We are looking for individuals who have:
* Substantial experience in children’s social care, safeguarding, or complaint investigation work
* Strong knowledge of relevant legislation and frameworks, including:
o Social Services and Well-being (Wales) Act 2014
o Children Act 1989 & 2004
o Welsh statutory complaints procedures
* Ability to conduct fair, thorough, and impartial investigations
* Excellent report-writing skills with the ability to present complex information clearly
* Strong interpersonal and communication skills, with experience managing sensitive situations
* The ability to work independently and manage assignments effectively
A relevant professional qualification (e.g. social work, legal, or investigative background) is desirable.
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Additional Information
* This is a freelance, sessional role with work allocated on an as-needed basis
* You must be able to demonstrate independence from Cardiff Council’s Children’s Services
* The role involves dealing with sensitive and potentially distressing information, requiring professionalism and resilience
* An enhanced DBS check will be required