Admin Support Assistant (Band 1) - Base Rate

Contract Team Administrator (Electrical) Westminster City Council Rate: £20.23 per hour (Umbrella) Contract: Temporary / Contract Work Style: Agile and flexible Location: Westminster, London About Us At Westminster City Council, we are committed to creating a fairer Westminster by putting residents at the heart of everything we do. We work collaboratively to meet the changing needs of our communities, fostering a dynamic environment where ambition, diversity and innovation thrive. Our culture is built on openness, transparency and integrity, ensuring every individual has the opportunity to develop and succeed. Through The Westminster Way, we focus on: Personal Development: Supporting and nurturing talent through coaching and mentoring Valuing People and Diversity: Embracing different perspectives to shape our future Leadership at Every Level: Encouraging a growth mindset and modern, agile ways of working We are proud to celebrate diversity and create a workplace where everyone feels valued and supported. The Role We are seeking a Contract Team Administrator (Electrical) to join our high-profile Housing Services team. Supporting a portfolio of approximately 10,000 homes, you will play a key role in ensuring the delivery of essential electrical services across Westminster’s housing stock. This is a varied and hands-on administrative role supporting installation, repair and maintenance programmes, with the opportunity to make a real difference to residents’ homes and communities. Key Responsibilities Support the Electrical Team across all service areas, including installation, repairs and maintenance Raise and manage repair orders and planned preventative maintenance (PPM) remedial works Ensure timely completion of actions arising from servicing and Fire Risk Assessments (FRA) Monitor contractor performance and ensure timely submission of documentation Maintain accurate and organised team records (quotes, RAMS, O&Ms, specifications) Produce reports, including hotspot repair analysis and compliance reporting Use housing management systems (including Orchard) to: Raise ad hoc orders Track job completions Process variations (extensions, cancellations, low-value claims)

Support resident engagement, including drafting complaint responses Assist with onboarding/offboarding properties onto contracts Take meeting minutes and support wider M&E administrative duties

About You We are looking for a proactive and organised individual who can manage a wide range of tasks in a fast-paced environment. Essential: Strong administrative experience Excellent communication skills (written and verbal) Good organisational and time management skills IT proficiency, including Microsoft Office and databases GCSEs (or equivalent) in English and Maths (Grade C/4 or above) Desirable: Experience within a housing or public sector environment Familiarity with housing management systems (e.g. Orchard) Experience of minute taking and handling public enquiries You will be a team player who is adaptable, takes ownership of your work, and is committed to delivering high-quality outcomes for residents. What We Offer Opportunity to contribute to meaningful work within Housing Services Exposure to Mechanical & Electrical (M&E) operations Ongoing training and development opportunities Potential to gain experience across wider service areas Supportive and collaborative team environment

Our Expectations Work collaboratively to deliver corporate objectives Adhere to health and safety requirements Promote equality, diversity and inclusion Ensure compliance with relevant policies and regulations Demonstrate the values and behaviours of The Westminster Way