Caretaker (Sc4)

Overview of the role The caretaker plays a key role in maintaining the cleanliness and safety of our estate. Reporting to the Estate Services Coordinator and Quality Assurance Officer they will be responsible for completing cleaning tasks to the required frequencies along with the completion of daily management control information and other documentation as required. They will also support residents with their needs in accordance with management direction. They will have a strong commitment to customer care, safeguarding, equality, and health and safety standards which is essential in delivering high-quality services across our estates. They will be required to work both independently and collaboratively with other caretakers and staff to deliver an excellent service across our estates adjusting duties and schedules to meet the requirements of the service. Key responsibilities

Clean the communal areas in purpose-built buildings and the surrounding grounds. Ensure estate cleaning frequencies are delivered to the service commitment standards and in accordance with Islington Council’s Health and Safety policy and relevant health and safety legislation.

The completion of accurate reports, relating to tenancy contraventions and any other estate management matters, using the Estate Management applications and/or other Information Technology systems. Assist in resolving reported complaints and reporting cases of fire, burglary, flood made by residents and refer other important incidents to the Estate Services Coordinator and other staff where required.

Attendance at the designated housing office during weekday-on-duty periods as directed. Also carry out normal estate liaison duties, e.g., refuse collection, gas, and electrical services, liaising with Estate Service officers and contractors as necessary

To maintain clean and tidy assigned lodges and stores at the allocated patches. You will be responsible for the overall management and custody of estate stores, tools, plant, and equipment within the designated area. Additionally, keeping keys for communal facilities, meter cupboard(s), vacant dwellings, vacant pram sheds, etc.

To carry out minor repairs to communal areas as directed or as required in accordance with health and safety requirements. Maintaining the lighting of communal areas. Taking appropriate action in respect of repairs or damage in cases of emergency, including the calling out of police, fire, and ambulance services etc. during normal working hours.

Report and remove graffiti as directed within agreed timescales. Report and safely remove, where possible, lumber to designated collection points on estates daily.

To use appropriate tools as directed, to control weed growth on estates and to ensure that sweeping is done in such a way so that hard-standing areas have little or no accumulation of detritus, which promotes weed growth. To keep shrub beds and grass areas / lawns free of litter.

Establishing and maintaining a good relationship with residents on behalf of Islington Council, giving advice and assistance especially to adults with care and support needs, dealing with complaints, problems, etc, referring outstanding issues to the local housing teams or other designated officer(s). In addition, to take responsibility for promoting safeguarding the welfare of children and young person’s / vulnerable adults who you come into contact with. This includes reporting any concerns you have about someone who is vulnerable to the Estate Services Coordinator.

To undertake training and constructively take part in meetings, supervision check ins, seminars, and other events designed to improve communication and assist with the effective development of the post and post holder.

To carry out a paired working arrangement. Liaising directly with an assigned colleague(s) over personal cover arrangements for annual leave and short-term absence.

All resident (or previous resident) caretakers are to work on several estates, carrying out core duties at weekends on a rota basis, between the hours of 8.00am and 4.00pm.

Any additional duties consistent with the grade and level of responsibility of this position, for which the holder possesses the required experience and/or training .