EV Support Officer (Scale 6)

Be Bold, Make a Difference, Show you Care
JOB ROLE PROFILE
Generic Job Category: Technical - Professional Support: (Compliance, Performance and Advice) roles require specific knowledge of legislation and skills relating to a specific subject area that are aimed at providing information and advice to a range of clients in a variety of work settings.
Post Title and Number: EV Support Officer
Present Grade: Scale 6 / to be confirmed
Dept: Transport, Climate and Place
Service/Section/Team: Transport Planning and Policy
Reports to (title): Transport Planning Manager / Principal EV Project Manager – EV Support Officer
Purpose of the Role:

Deliver an effective, efficient and customer focused service in line with Corporate Policies and within national, regional and local legislative requirements, transport policy and funding requirements relating to electric vehicle charging infrastructure.
Provide high quality and comprehensive technical, administrative and project support to the Transport Planning and Policy service, with a focus on the delivery of electric vehicle charge point projects across the borough.
Support resident enquiries, site selection, consultation, reporting, governance, licence agreements and project management activity for EV charging sites, including Housing Revenue Account estate-based locations.
Deliver a flexible, positive and responsive service that meets customer and programme demands, including working across different workstreams and deadlines as required.
Keep up to date with developments and practices relating to electric vehicle charging, sustainable transport, consultation processes, programme reporting and Council procedures.
Structure chart:
Head of Strategic Transport Policy and Programme > Principal Transport Decarbonisation Officer > EV Support Officer
Supervisory responsibility:
There is no direct supervisory responsibility, although independent prioritisation and management of the workload would be required to meet tight deadlines. The role will involve coordinating inputs from internal teams, charge point operators, consultants, contractors and other partners.
Key Accountabilities:
Understand and be responsive to the needs of residents, Members, colleagues and external partners, offering technical advice and guidance both written and verbal, and always presenting a positive and professional image.
Manage and respond to resident enquiries relating to electric vehicle charging, including enquiries received through the Council, charge point operators and partner organisations.
Coordinate desktop reviews of proposed EV charging sites, including the review of site constraints, resident demand, parking arrangements, access, operational considerations and deliverability issues.
Support site selection for EV charge points by maintaining records, collating evidence and liaising with internal teams and external partners on land ownership, parking, highways, housing, energy and operational matters.
Coordinate and project manage consultation notices in agreed sets or tranches, ensuring consultation documentation is accurate, complete and issued in accordance with agreed timescales.
Review consultation feedback, objections and representations, identifying key themes, site-specific issues and matters requiring technical, policy or programme response.
Prepare draft consultation responses for residents, stakeholders and Members, ensuring responses are clear, evidence-based and consistent with Council policy and EV charging objectives.
Support the preparation of records of decision and related approval documentation, including cross-referencing consultation material, site information, objections, recommendations and supporting evidence.
Prepare and coordinate regular programme reporting, ensuring information is accurate and submitted in accordance with required timescales, as set out by funding partners
Provide project management support for Housing Revenue Account estate-based EV charging sites and other programme workstreams, maintaining project plans, trackers, action logs, risk records and decision logs.
Support the administration and coordination of licence agreements and related legal documentation for EV charge point delivery, liaising with legal, property, housing, highways and other relevant teams as required.
Prepare and present information on behalf of the service, including management information, statistical information, reports, briefings and updates for audit, governance, Member and external partner purposes.
Maintain up to date knowledge to ensure effective operation of IT packages and systems used within the service and be responsible for accurate data input, collation, upkeep and retrieval of Council information in accordance with Council procedures.
Carry out all accountabilities in compliance with the Council’s Policies and Procedures. The range of outcomes expected is set out above, however this is not intended as a complete description of the job. The Council reserves the right to ask the post holder to undertake any tasks that are consistent with the grade to ensure effective service delivery.
Key Relationships (Internal and External):
The key relationships will be working directly with Transport Planning and Policy colleagues, the Principal EV Project Officer, Housing and HRA colleagues, Highways, Parking, Legal, Procurement, Finance, Communications, Property, charge point operators, consultants, contractors, Distribution Network Operators, residents, Members, funding bodies and other partner organisations involved in the delivery of electric vehicle charging infrastructure.
Equality and Diversity:
The Council has a strong commitment to achieving equality in its service to the community and the employment of people and expects all employees to understand, comply with and promote its policies in their own work.
Health and Safety:
The post holder shall ensure that the duties of the post are undertaken with due regard to the Council’s Health and Safety Policy and to their personal responsibilities under the provisions of the Health and Safety at Work etc. Act 1974 and all other relevant subordinate legislation.
For a more detailed definition of these responsibilities, refer to the current versions of the Corporate Health & Safety Policy, Group Safety Policy and employee information leaflet entitled Health & Safety Policy; Guidance on Staff Health & Safety Responsibilities.
Corporate Health and Safety Responsibilities
All employees have personal responsibilities to take reasonable care for the health and safety of themselves and others. This means understanding the hazards in the work they undertake, following safety rules and procedures, using work equipment and safety devices correctly, and working in accordance with training provided.
Employees shall co-operate with the Council by allowing it to comply with its duties towards them. This requires employees to take part in safety training and risk assessments, suggest ways of reducing risks, take part in emergency evacuation exercises, and report all accidents, near miss incidents and work-related ill health conditions to their manager, supervisor or team leader.
Information Security:
In order to protect the confidentiality, integrity and availability of Council information, including information provided by customers, partner organisations and other third parties, where applicable, employees will comply with the Council’s Information Security Policy.
Statement of Commitment to Safeguarding of Children and Vulnerable Adults through safer employment practice:
Enfield Council is committed to safeguarding and promoting the welfare of children and vulnerable adults. Safe recruitment of staff is central to this commitment, and the Council will ensure that its recruitment policies and practices are robust, and that selection procedures prevent unsuitable people from gaining access to children, young people and vulnerable adults. All staff employed to work with or on behalf of children and young people in the Council must be competent.
All staff working with Children & Vulnerable Adults should be aware of and share the commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults when applying for posts at Enfield Council.
Job Advert
We are looking for an organised and proactive EV Support Officer to join our Transport Planning and Policy team. This is an excellent opportunity to contribute to the delivery of electric vehicle charging infrastructure across Enfield while supporting resident engagement, site selection, consultation, reporting and programme delivery.
Key EV charging elements of the role include:
· Responding to resident enquiries and supporting clear, customer-focused communication about EV charging.
· Supporting desktop site reviews, site selection and delivery planning for EV charge point locations.
· Coordinating consultation notices, reviewing consultation responses and preparing clear draft responses.
· Preparing records of decision and supporting documentation, including accurate cross-referencing of consultation evidence and site information.
· Coordinating Department of Transport and internal programme reporting.
· Supporting Housing Revenue Account estate-based EV charging sites, licence agreements and wider project management activity.
About you: You will have strong organisational skills, good written and verbal communication, and the ability to manage a varied workload to tight deadlines. You will be comfortable working with technical information, project records, consultation material and IT systems, and will bring a proactive, flexible and customer-focused approach to service delivery. Experience or knowledge of electric vehicle charging infrastructure would be an advantage.
If you are looking for a role where you can support sustainable transport delivery and make a practical contribution to electric vehicle charging infrastructure across Enfield, we would welcome your application.

We are looking for an organised and proactive EV Support Officer to join our Transport Planning and Policy team. This is an excellent opportunity to contribute to the delivery of electric vehicle charging infrastructure across Enfield while supporting resident engagement, site selection, consultation, reporting and programme delivery.
Key EV charging elements of the role include:
* Responding to resident enquiries and supporting clear, customer-focused communication about EV charging.
* Supporting desktop site reviews, site selection and delivery planning for EV charge point locations.
* Coordinating consultation notices, reviewing consultation responses and preparing clear draft responses.
* Preparing records of decision and supporting documentation, including accurate cross-referencing of consultation evidence and site information.
* Coordinating Department of Transport and internal programme reporting.
* Supporting Housing Revenue Account estate-based EV charging sites, licence agreements and wider project management activity.
About you: You will have strong organisational skills, good written and verbal communication, and the ability to manage a varied workload to tight deadlines. You will be comfortable working with technical information, project records, consultation material and IT systems, and will bring a proactive, flexible and customer-focused approach to service delivery. Experience or knowledge of electric vehicle charging infrastructure would be an advantage.
If you are looking for a role where you can support sustainable transport delivery and make a practical contribution to electric vehicle charging infrastructure across Enfield, we would welcome your application.
3 months initially with likely extension for a further 3 months
The successful candidate will be expected to be office based on Mondays and remote work most other days with the exception of being needed in for meetings or training.