RIS Registered Manager

Work in partnership with the OT Service Manager to support the development and delivery of a unified, “one service” approach. Work closely with the Head of Service - Short Term Services to ensure an integrated model of care that delivers meaningful outcomes for service users while promoting cost-effective interventions that reduce dependency and enhance independence. Responsible for: The Reablement and Independence Service (RIS) provides short-term, outcome-focused support to adults in their homes or external settings, helping them regain independence and confidence in daily living. This service is central to Slough’s recovery-focused care model, offering timely interventions that reduce dependency and promote safe, independent living. Working within a multi-disciplinary team, the service delivers reablement and rehabilitation through collaborative assessments and care planning. Interventions are case-managed by Occupational Therapists and Physiotherapists, and delivered by Rehabilitation Team Leaders, Supervisors, and Reablement Assistants, all of whom take an enabling, strength based approach to care. This role also involves close collaboration with the OT Service Manager and Hospital Social Work Team to support hospital discharges directly into reablement, ensuring continuity of care and timely transitions using a strengths-based model. The RIS Registered Manager oversees daily operations and ensures that all regulated activities meet CQC fundamental standards and align with NICE guidelines, enabling safe and effective outcomes for service users and their carers. Updated October 2025 • Primarily office-based, with occasional home visits for assurance and quality monitoring. • Active participation in a multi-disciplinary team (MDT), working alongside health and social care professionals. • Support individuals with a wide range of physical, cognitive, and social needs. • Drive recovery and functional improvement. • Reduce reliance on long-term care services. • Recommend proportionate care for those with ongoing needs. • Facilitate safe and timely hospital discharges. • Promote independence and wellbeing within the community. Key responsibilities include: To provide management for Reablement Compliance officer, Team Leaders & Supervisors who themselves manage a cohort of Reablement Assistants on rota across seven days a week to including bank holidays. To support a multi-disciplinary team of staff providing effective and appropriate access, assessment, reablement and social care services to fulfil the Council’s statutory obligations. To collaborate with the RIS/OT Long-term manager in the development of in the service in accordance with CQC regulatory requirements and prevailing legislation and policy in line with The Care Act 2014 and the local models of social care. Main Accountabilities: • Manage the day-to-day domiciliary care delivery for RIS, as the CQC registered manager ensuring that care hours provided by the service are safe, effective, caring, responsive and well lead • Ensuring the service policy and procedures are fit for purpose and are followed by staff within RIS • Ensure that Reablement Team Leader, Reablement Supervisors and Reablement Assistants have undertaken training and development to keep up to date with the legislation, best practice and changes in policy, CQC regulations and government legislation and apply this knowledge to day-to-day management and delivery of service • Ensures health and safety in the workplace and in the community is adhered to and reporting occurs appropriately in line with policy and procedure Updated October 2025 • Ensures the service is maintaining full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business • Effectively manage and record complaints and incidents. • Carry out audit activity relating to the quality of the service and use findings to make improvements • Be prepared to work flexibly to ensure the safe delivery of the service • Promote the rights of each client and keep their wishes at the centre of their care and support using client feedback to improve the service • Ensure that processes and procedures are in place so that prior to each service commencing, a client assessment and risk assessment with the client, and/or their chosen representatives, has been completed including what the client needs and would like to achieve from their care and support • Ensure that processes and procedures are in place so that each client in the service individually tailored care and support plan has been created and agreed, that respects the client’s wishes and promotes their dignity and privacy with agreed appropriate risk control measures to reduce identified risks • Ensure that information is available to clients, and where appropriate their families, with information about the service so that they are clear about what to expect and how they can raise any concerns • Apply excellent communication skills with clients, their families and representatives, staff and other health and social care professionals to deliver high quality Reablement services • Ensure that all information about clients and their families is secure and confidential • Ensure the effective recruitment, induction and training of the Reablement Compliance Officer, Team Leaders, Supervisors and Reablement assistants. Ensuring there are enough suitably qualified staff are allocated appropriately to always meet service needs • Implement SBC policy and procedures in relation to managing absence, disciplinary, capability and grievance matters • Provide information, guidance, and ongoing supervision to enable staff to effectively and safely carry out their roles. Carry out annual appraisals and monitoring of staff performance Updated October 2025 • Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when staff are sick or absent • Represent RIS in SBC and ICS meetings in a professional manner ensuring alignment to the aspirations and values of the organisation • To carry out any other tasks as are commensurate with the post Person Specification. Experience of working with adults and older people with chronic conditions and complex co-morbidities as a registered manager of a community service. Experience of working with people of diverse cultural and religious communities Experience in community care/rehabilitation / reablement Experience of leading a team, managing staff, resources and budgets Experience of working in a multidisciplinary team and interagency collaborative working Community care experience with the ability to identify changes in client’s condition and to take appropriate action Experience of diffusing conflict and complaints. Experience of coping with changing priorities and pressures within care management services Experience of working in partnership with related professionals to achieve client focussed goals. Knowledge and understanding Knowledge of current policy and procedures relevant to service area with the awareness of how audit is used to improve and raise standards of a service Knowledge of assessment processes, eligibility outcomes and care planning. An understanding of budgetary issues and strategies and ability to contribute to expenditure monitoring Knowledge of and commitment to Equality and Diversity Essential Ability to plan and organise frontline staff, provision of care, team’s caseload Understanding of the importance of IT and systems to the delivery of an effective contact service Ability to manage a complex and constantly changing workload of community care and non clinical duties demonstrating excellent time management, prioritisation and organisational skills. Ability to work effectively under pressure with frequent interruptions Able to organise and plan staff rotas and make best use of available staff resource Highly competent in verbal, written, influencing and advocacy skills Problem solving skills, with an understanding of what constitutes quality services Demonstrable ability to work effectively to manage a team, supervise staff and make best use of available resources. Ability to manage, delegate and develop staff, including carrying out supervision and appraisal Essential A Skills and abilities Ability to prioritise at times of high demand levels, identifying the most at risk groups/ Clients Ability to assimilate a wide range of information, including adult safeguarding procedures and the referral process and procedures to staff within the team Ability to produce clear, concise reports Able to develop effective therapeutic and working relationships, demonstrating empathy and motivational skills. Able to effectively manage conflict and difficult situations and to challenge and support others appropriately and assertively. Committed to personal and team professional development Essential A/I Skills and abilities Educated to A Level or equivalent standard Essential A/I Qualifications Management qualification or NVQ Level 4 Valid Driving Licence and daily use of a car