Business Support Officer (Sc6)

Job description Technical Support Officer (Licensing) •    Grade:        Scale 6 •    Reports to:    Licensing  Manager •    Direct reports:    None •    Your team:    Licensing Team •    Service area:    Community Safety Security and Resilience •    Directorate:     Environment

Workstyle: Desk-based worker (Lower presence, two days a week minimum)

Our mission Islington is a place rich with diversity and culture. As a council our sense of purpose couldn’t be clearer: we serve. It’s in the logo. We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Together we can change the future. To do this, everyone who works at Islington Council lives by a set of values which guide us in everything that we do: collaborative, ambitious, resourceful, and empowering. They spell out ‘CARE’, which is what we think public service is all about. Overview of the role: The Technical Support Officer plays a key role in the delivery of the licensing service, responsible for managing a wide range of licence applications, ensuring compliance with legal requirements and providing high-quality customer service. Key duties include handling enquiries and applications, engaging with residents, applicants and partner agencies, maintaining accurate records, and supporting Licensing Officers with complex cases.  Excellent organisational skills, attention to detail, and technical proficiency in following legal processes are essential. Key responsibilities 1.     Assist in the provision and effective operation of high-quality, customer-focused Licensing Service 2.    Manage a wide range of licence application processes in accordance with legal requirements and timescales              from initial enquiry to implementing decisions. 3.    Ensure that the correct fee is paid, applications meet verification requirements and manage the relevant                    consultation process. 4.    Provide operational support to the Licensing Officers dealing with complex applications and appeals, including         site visits to check notices. 5.    Respond to licensing enquiries from residents, businesses, councillors and responsible authorities ensuring a             high-quality timely response 6.    Manage the annual renewal fee process by setting up accounts, ensuring invoices are issued, annual fee paid            and taking enforcement action for non-payment of annual fees. 7.    Maintain an accurate and up to date record of all actions and decision in accordance with standard operating            procedures 8.    Write reports, witness statements, correspondence, take minutes and produce statistics 9.    Providing training and support to other members of the team, including trainees and apprentices 10.    Contributing to service improvements, producing and updating procedure notes 11.    Meet service targets and deadlines, achieve goals and actively participate in meetings, checkins and training               sessions 12.    Undertake any additional duties consistent with the grade and level of responsibility of this position, for which          the holder possesses the required experience and/or training Undertake other duties commensurate to the g            rade of the post Compliance: Ensure adherence to legal, regulatory, and policy requirements under GDPR, Health and Safety, Employee Code of Conduct and in your area of expertise by identifying opportunities and risks, and escalating issues as necessary.

Person specification: Your application form needs to demonstrate how you fulfil the role's requirements. It is essential to address the criteria, as this will be used to evaluate your suitability for the position.

Essential and desirable criteria Essential: the basic requirements that must be met for someone to be considered for a particular job. These criteria are mandatory and cannot be negotiated. Essential criteria directly impact the core qualifications or skills necessary to perform the job effectively. Desirable: the additional qualities, skills, or qualifications that would be advantageous for a candidate to possess but are not mandatory. Not meeting them does not automatically disqualify someone from consideration for the job. This also allows candidates who do not possess certain desirable criteria the opportunity to explain how their other knowledge, experience and skills relate to these and what they may be in the process of doing or willing to do to achieve these. Point    Criteria description 1            Minimum of 5 GCSE passes, or equivalent, including Maths and English        Desirable 2           Experience of engaging with people and explaining complex requirements    Essential 3           Experience and knowledge of the Licensing Act 2003 or other relevant licensing regime    Desirable 4           Excellent team working skills with the ability to work effectively with other people to achieve service                             objectives    Essential 5           Experience of following set procedures and being methodical in and meticulous in approach to record                         keeping and data management    Essential 6           Excellent IT skills with experience of using management information systems and Microsoft Office 365                       products    Essential 7            Excellent organisational skills with the ability to prioritise tasks, meet targets and work to tight deadlines,                    Essential 8           Excellent communication skills with the capability to interact effectively with a wide range of people by via               phone, email, and in-person.    Essential 9           Ability to work independently and take ownership of specific workstreams     Essential 10         Take responsibility for personal learning and development by keeping up to date with licensing policies,                       procedures and and statutory guidance     Essential