Repairs Manager (MM1)

Max pay rate top point MM1 £31.65 PAYE

Lead and manage all activities related to housing disrepair, Housing Health and Safety Rating System (HHSRS) compliance, and the diagnosis, remediation and prevention of damp and mould.

The role ensures legal and regulatory compliance, protects tenant health and safety, and delivers high-quality, timely repairs and preventative strategies across the housing portfolio, including full compliance with Awaab’s Law and associated regulatory requirements.

1. Disrepair Management
* Lead the end-to-end management of housing disrepair cases, including pre- and post-litigation processes
* Act as the primary liaison with legal teams, surveyors, and external stakeholders
* Ensure timely responses to claims, minimising financial exposure and reputational risk, and ensuring adherence to statutory response times under Awaab’s Law where applicable
* Attend court proceedings and represent the Council alongside legal services
* Monitor trends and implement proactive measures to reduce disrepair cases

2. HHSRS Compliance
* Oversee inspections and risk assessments in line with HHSRS requirements
* Ensure properties meet statutory health and safety standards
* Develop and implement action plans to mitigate identified hazards
* Ensure alignment between HHSRS assessments and Awaab’s Law, particularly in relation to damp, mould, and excess cold
* Maintain accurate compliance records and reporting frameworks

3. Damp & Mould Strategy and Delivery
* Lead the Council’s approach to diagnosing, managing, and preventing damp and mould
* Ensure timely investigation of reported cases and delivery of effective remediation works
* Promote a zero-tolerance approach to damp and mould risks
* Ensure full compliance with Awaab’s Law, including prescribed timescales for inspection, reporting, and remediation
* Develop long-term prevention strategies, including asset improvements and tenant engagement
* Work collaboratively with residents to address causes, including behavioural and structural factors

4. Operational Management

Manage internal teams, contractors, and consultants delivering inspection and repair services.

Set performance targets and monitor service delivery against KPIs.

Ensure works are delivered on time, within budget, and to required quality standards.

Drive continuous improvement across repair and maintenance services.

5. Tenant Engagement & Safeguarding

Ensure a customer-focused approach, prioritising vulnerable tenants.

Handle escalated complaints and sensitive cases with professionalism and empathy.

Work collaboratively with housing, safeguarding, and support teams.

6. Data, Reporting & Governance

Maintain robust data systems to track cases, risks, and outcomes.

Provide regular reports to senior leadership on performance, risks, and compliance.

Support audits, inspections, and regulatory reviews.

7. Financial & Risk Management

Manage budgets related to disrepair, compliance works, and damp & mould remediation.

Identify cost-saving opportunities while maintaining service quality.

Mitigate legal and operational risks through proactive management.

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Person Specification

Essential Experience:

Proven experience in managing housing disrepair cases and legal processes.

Strong knowledge of HHSRS and housing legislation.

Experience in diagnosing and managing damp and mould issues in residential properties.

Experience managing contractors and multi-disciplinary teams.

Skills & Knowledge:

Excellent understanding of building pathology and repairs.

Strong project and programme management skills.

Ability to interpret legal and technical information.

Excellent communication and stakeholder management skills.

Strong analytical and problem-solving abilities.

Qualifications:

Relevant professional qualification (e.g., building surveying, construction, or housing).

Membership of a relevant professional body (e.g., RICS, CIOB) is desirable.

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Key Competencies

Leadership and team management

Risk management and decision-making

Customer focus and empathy

Attention to detail and compliance

Strategic thinking and continuous improvement

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Additional Information

The role may require site visits and occasional out-of-hours work.

A full UK driving licence may be required.

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Success Measures

Reduction in disrepair claims and associated costs

Compliance with HHSRS standards

Improved response times for damp and mould cases

High levels of tenant satisfaction

Strong audit and regulatory outcomes

Compliance within AWAAB’s law.