Business Support Officer (Gr 4)

Job Family: Delivery � Front Line � Defined by the process Grade: 4

Job Title: Business Support Officer Directorate: People

Date: January 2020 Version: 1:1

Role Profile - Details Specific to Job Family

These roles would be regarded as “front line” service delivery roles. Here, role holders are directly accountable for performance, often through the direct control of significant resources or through managed contracts. These roles may also deliver some of their results through collaborative working with co-producers or other third party agencies. At the lower levels, operational managers may oversee a department or team and at the lowest levels, direct contact with service users will be a common feature of roles in this job family. At the higher levels, they may be in charge of a department, large operational area or the management of significant contracts and may be ultimately accountable for ensuring compliance with statutory obligations.

Role Profile - Details Specific to Grade Provides support and services by interpreting instructions and making a choice (from an established set) of the methods or tools appropriate to the job. This is to deliver a specific service to a defined standard. May plan and schedule the work of others. Roles focused on the delivery of tasks for external service or internal support.

Brief Description of job role and department

Although full training will be provided you need to have some knowledge of Microsoft Outlook and Google Suite apps like Google Docs, Google Sheets, Gmail and Google Drive will be required. Within this position you will be predominantly working within finance applications. Processes and procedures are available at all times and in house training will be provided throughout your time as a Business Support Officer. Day-to-day tasks will include: General administrative and clerical duties Reception cover Minute-taking for virtual and in-person meetings Processing financial requests Data input and record-keeping across council systems Saving down authorisations on google drive Training on no recourse to public funds payments and the NRPF connect database platform Training on passport applications via passport office. Paper and online versions

Representative accountabilities

Key Responsibilities Provide admin and clerical support to managers and pod leads Welcome visitors and carry out reception duties Ensure the scheduled appointments go ahead and manage room bookings Process financial requests requested by the social workers as well set suppliers and raise purchase orders through corporate system, Business World, formally Agresso. Maintain data in Google Suite and Mosaic systems Draft and format documents, take minutes at meetings Support the team in meeting deadlines and achieving service targets Ensure compliance with council policies and procedures Offering training meetings with new social workers to explain what we offer within this team and how to complete each request Attending any meetings schedule in with your line manager, that includes team catch ups, weekly catch ups, supervisions and appraisal meetings

Budgetary accountabilities

? None.

Specific accountabilities

Person specification (knowledge, skills, experience and behaviours required in the role)

Essential: Proficiency in  Google Suite (Docs, Sheets, Forms, Drive) Typing speed: minimum 50 words per minute Experience processing  financial or administrative requests Strong communicating skills allowing you to communicate with colleagues and where required suppliers or customers, either in person or via email in a professional manner and in line with the councils policies and procedures Flexible and adaptable, able to work across multiple sites in Sutton Being ready for any other administrative tasks that are required Able to work to deadlines and as part of a team Keep the councils computer databases Mosaic up to date when required Being able to research company data and archived reports and files accordingly

Mandatory accountabilities/requirements for all LBS staff:

Ensure all health and safety standards are adhered to for the relevant workarea; ? Risk Management;

Finance (including code of conduct, fraud and compliance);

Apply Equalities and Diversity policies in the workplace;

Council�s Leadership Behaviours;

Information Security and the Data Protection;

Freedom of Information;

Corporate Complaints Procedure;

Complete mandatory e-learning � as directed;

The Council�s Core Values, Environmental Management System (EMAS) andother Borough and Group policies and procedures;

Undertake duties consistent with responsibilities of the post as required bythe designated line manager/supervisor.