Business Support Officer (SC6)

Job Description

Job Title:                    Business Support Officer Directorate:                CR, N&G, A&PH, CSC Service:                      Business Support Grade:                        Scale 6 Reports to:                 Business Support Team Leader Responsible for:       No line management responsibility

Main Purpose To provide a comprehensive, professional, proactive, customer focused business support service to the organisation, enabling services to meet their statutory and legal obligations and our Borough Plan.

Principle accountabilities

Provide comprehensive business support service as required, duties may include; mailbox management, finance processing, inputting, storing and archiving of data, meeting arrangements, caseload management and note taking. Maintain IT systems, including local and corporate IT systems, spreadsheets, databases to be able to produce appropriate outputs, e.g. reports. Update IT systems to ensure that individual records are up to date with information required for statutory returns and local datasets, ensuring the data is up to date, accurate and reliable. To work flexibly across the service, working on a range of activity to provide proactive support to service users. To manage a demanding and reactive workload in a responsive way to assist the Business Support Team Leader to meet key objectives and external regulatory requirements. To ensure the professional delivery of established business processes such as database management to support the organisation. To work with colleagues and team leaders to identify areas for improvement, ensuring the support offer remains appropriate for all service users. Embrace new technology to support service users, to ensure that the level of support offered is flexible and in line with Lambeth�s ways of working. To work methodically to prioritise work and meet deadlines. Use innovative and imaginative thinking to improve service delivery. Undertake other duties appropriate to the post that may reasonably be required from time to time.

Relationships: The post holder will be required to liaise with various teams and services across the organisation. Key contacts will include officers across all directorates, members of the public, service users and suppliers.

Work Environment : This post demands a high level of flexibility, a positive attitude and ability to adapt to changes due to service needs. This post is office based, with some flexibility to work from home and the postholder will be expected to work across Lambeth estate to provide cover for similar roles as well as work to Lambeth�s paperlite agenda.

The following accountabilities apply to all posts as relevant to and consistent with their grade and duties:

To implement the Council�s Equal Opportunities and Diversity policies and to work actively to overcome discrimination on grounds of age, disability, gender, race, religion/belief, sexuality or status in the Council�s service. To take responsibility appropriate to the post held for tackling racism and promoting good race, ethnic and community relations.

To ensure that the Council�s values,  policies, procedures, Standing Orders and Financial Regulations and relevant external regulations, standards or legal requirements, including  the Data Protection Act, the Computer Misuse Act, the Health & Safety at Work Act and other relevant legislation are integrated into work programmes and service delivery.

To undertake research including identifying examples of established best practice in other authorities and organisations and taking account of current and planned protocols and processes within Lambeth and prepare and present advice and reports to professional standards which enhance the council�s reputation.

To maintain strict confidentiality wherever required.

Job Title: Business Support Officer Directorate: Corporate Resources Responsible to: Business Support Team Leader Responsible for: No line management responsibility Grade: Scale 6

It is essential that your written application gives evidence or examples of your proven experience in each of the criteria marked application. Evidence of other areas will be sought at interview and/or assessment.

Criteria Code Description Short- listing criteria

Key knowledge K1 Ability to provide efficient and effective administrative support Application K2 Excellent knowledge and application of IT systems and software packages. Application K3 Excellent word processing skills and able to compose correspondence on standard issues Application K4 Excellent levels of literacy and numeracy.  Application   K5 whilst understanding the needs, timescales and deadlines of others Application   K6 Ability to deal diplomatically and confidentially with a wider range of stakeholders internally and externally   K7 Ability to work with minimum supervision, using problem solving skills and initiative to provide a customer focused support service.   K8 Ability to identify improvements to processes and systems and to share the recommendations with the wider team.   K9 Resilience and ability to work with sensitive and sometimes challenging information. Application   K10 Ability to work flexibly, balancing competing priorities and meeting deadlines. Application Qualification Q1 Educated to �A� Level Standard or demonstrable relevant experience at an appropriate level. Experience E1 Experience of efficiently operating office systems Application E2 Able to communicate effectively with colleagues and customers and all levels Application   E3 Experience of working in a fast paced customer focused environment

Other requirement  R1 Able to show flexibility and initiative Application

Key Behaviours

  B1 Focuses on People is about considering the people who our work affects, internally and externally. It�s about treating people fairly and improving the lives of those we impact. It�s about ensuring we have the right processes in place.

B2 Takes Ownership is about being proactive and owning our personal objectives. It�s about seizing opportunities, driving excellence, engaging with the council�s objectives, and furthering our professional development.

B3 Works Collaboratively is about helping each other, developing relationships, and understanding other people�s roles. It�s about working together with colleagues, partners, and customers to earn their respect, and get the best results.

B4 Communicates Effectively is about how we talk, write and engage with others. It�s about using simple, clear, and open language to establish positive relationships with others. It�s also about how you listen and make yourself open to conversation.

B5 Focuses on Results is about ambition and achievement. It�s about orienting ourselves towards the end product and considering the effect of our service. It�s about making the right impact, having the right result and changing things for the better