Administration Officer LBS-006
Southwark Council
Role
Who You Are
An organized and proactive Administration Officer with excellent communication and customer care skills, capable of handling various administrative duties and supporting the Southwark Repairs team in ensuring effective service delivery.
What the Job Involves
The Administration Officer will be responsible for providing administrative support to Southwark Repairs, including handling correspondence, raising work orders, managing databases, booking inspections, processing payments, and liaising with customers and stakeholders. The role involves preparation and distribution of information, processing payments and implementing financial controls, performance monitoring, logging and filing correspondence, conducting basic research and analysis, and managing term contracts and repairs. The officer will also maintain operational records and ensure customer service standards are met.
Skills
- Strong administrative and organizational skills
- Proficiency in database and IT software
- Excellent communication and customer service
- Financial processing and audit compliance
- Ability to manage multiple tasks and liaise with stakeholders
- Strong problem-solving skills and attention to detail