Revenues Officer LBS-009
Southwark Council
Role
Who You Are
The ideal candidate is an experienced revenues professional with recent Council Tax processing experience within a UK local authority. You should be proficient in NEC Revenues (Northgate), able to work independently with minimal supervision, comfortable managing a high-volume caseload, and have a strong track record of maintaining accuracy while meeting performance targets. Availability for a quick start and the ability to quickly integrate into an established team is also essential.
What the job involves
This role focuses on supporting the delivery of an efficient and accurate Council Tax service. Responsibilities include processing Council Tax accounts, determining liability, assessing discounts and exemptions, and maintaining accurate records in accordance with legislation, council policies, and service standards. The job involves handling council tax administration, account maintenance, and processing recovery transactions. You will handle written enquiries, draft professional responses, and deal with complex casework, all while ensuring adherence to service, legislative, and quality standards.
Skills
- Local Authority Council Tax service experience
- Proficient in NEC Revenues (Northgate)
- Strong written communication skills
- Attention to detail and accuracy
- Ability to manage a high-volume caseload
- Analytical and decision-making skills
- Competent with Microsoft Office