Rent Recovery Support Officer (LBR6)
Redbridge Council
24th August 2026 - 22nd February 2027
£18.33 per hour
255 - 259 High Road, Ilford, IG1 1NN
Customer Engagement
Administrative tasks
Record maintenance
Property & Housing
Rent recovery procedures
Collaboration with agencies
Role
Who You Are
You are a detail-oriented individual capable of managing financial transactions and supporting tenants. You possess excellent communication skills and a good understanding of rent recovery procedures. You are proactive and systematic in handling customer inquiries and arrears.
What the Job Involves
This role focuses on maximizing rent recovery from customers in Temporary Accommodation and Council Housing. Responsibilities include timely tenant contact to pursue rent arrears, responding to inquiries, maintaining accurate records of recovery actions, and coordinating with related teams and agencies. You will assist customers with their arrears as they transition between accommodation solutions.
Skills
- Rent recovery knowledge
- Strong communication skills
- Attention to detail
- Administrative skills
- Ability to work with agencies