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Matrix Talent Pooling System

Operations Manager, Housing Management & Income Recovery (Grade M)

London Borough of Tower Hamlets

7th September 2026 - 8th March 2027
£34.38 per hour
160 Whitechapel Road, London, E1 1BJ
Leadership
Strategic Planning
Financial Management
Problem-solving
Stakeholder Collaboration
Operations
Housing

Role

Who You Are

An experienced leader in housing management and income recovery, with strong skills in team motivation, strategic planning, and stakeholder collaboration. Capable of driving service improvements, achieving financial targets, and ensuring high-quality service delivery.

What the job involves

Leading and managing the Housing Management and Income Recovery Service to ensure effective management of temporary accommodation and maximization of rental income. The role involves overseeing the allocation, management, and monitoring of temporary accommodation and managing relationships with landlords and service providers. You will also handle complex cases, complaints, and legal proceedings, as well as contribute to policy development and performance management.

Skills

  • Leadership and team management
  • Strategic planning and delivery
  • Stakeholder collaboration
  • Contract and financial management
  • Performance analysis and reporting
  • Knowledge of housing legislation and policy
  • Problem-solving and decision-making
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