Visitor Host G3 (Client Referral)
Cardiff Council
24th August 2026 - 8th February 2027
£13.45 per hour
County Hall, Atlantic Wharf, Cardiff, CF104UW
Customer Service
Adaptability
Teamwork
Communication
Public interaction
Leisure & Tourism
Role
Who You Are
Individuals with a passion for history who enjoy dealing with the public and can manage complex situations. You have a proven track record in customer interaction and can demonstrate adaptability to different customer groups.
What the job involves
This role involves working outdoors, welcoming visitors, directing customers, handling enquiries from the public, checking access cards, and maintaining a positive image while representing the Castle.
Skills
- Excellent Communication/Social skills
- Ability to follow clear and precise instructions
- Delivery of first-class customer service
- Proven customer service experience
- Teamwork
- Adaptability and confidence in delivering historic information
- DBS Enhanced
- Responsible Retailing - Level 1
- Welsh Speaker (desirable)
- Fluent in a foreign language (desirable)
- Customer Service qualifications/experience (desirable)
- First Aid Certificate (desirable)
- Manual Handling Certificate (desirable)
- SIA Certificate (desirable)
- Creativity/performing arts experience for re-enactments (desirable)
- Defib Course (desirable)
- Computer Literate (desirable)