Who You Are
You are a proactive and customer-focused individual passionate about providing housing advice and services. You're dedicated to addressing homelessness issues and have an understanding of the legal frameworks and responsibilities involved.
What the Job Involves
The job involves working with clients to provide housing advice and investigate homelessness applications made under relevant housing legislation. You will be responsible for delivering a quality, customer-focused housing needs service, conducting detailed casework, and creating personalized housing plans with clients. Duties include providing legal housing advice, conducting assessments to determine duties owed, completing personalized housing plans, and liaising with partner agencies to ensure holistic support. You will also be required to handle inquiries, provide information on housing rights, and ensure all records are accurately maintained and reported.
Skills
- Customer-focused service delivery
- Knowledge of housing and legal legislation
- Strong interpersonal and communications skills
- Ability to work collaboratively with partner agencies
- Proficient in record keeping and report writing
- Problem-solving and decision-making skills
- Understanding of safeguarding policies