Allocations & Lettings Officer

Who You Are As an Allocations & Lettings Officer, you have a deep understanding of housing law, particularly the Housing Act 1996. Your experience in social services, welfare benefits, and housing allocations allows you to support vulnerable customers. You thrive in team settings and can operate under pressure, using your interpersonal skills to navigate complex situations and guide applicants through the housing process.

What the Job Involves The role involves allocating council and registered provider homes in line with the Housing Act 1996. You'll manage processes for those with medical needs, under occupiers, and others needing accommodation. With comprehensive housing advice, you'll assist applicants on the housing register, facilitating successful rehousing and providing solutions to prevent homelessness. You will engage in advertising, shortlisting, and matching applicants, conducting interviews, and updating housing plans to ensure efficient allocations and lettings.

Skills

• Knowledge of Housing Act 1996 & Homelessness Reduction Act 2017
• Interpersonal communication
• Problem-solving skills
• Experience with IT systems and Microsoft Office
• Organizational and time management skills
• Ability to work independently and in a team
• Understanding of equal opportunities in service delivery