Engagement and Inclusion Officer
Runnymede Borough Council
Role
Who You Are
A compassionate, proactive team player with excellent interpersonal skills, capable of organizing workloads to meet tight deadlines. You have good verbal and written communication skills, and can develop positive, collaborative relationships with residents and colleagues. You have experience in customer service, know how to work in a busy team environment, and understand social housing services.
What the job involves
This role involves ensuring that tenants' views are considered in housing service decisions by developing engagement methods. You will assist in communicating tenant feedback impacts, support resident inquiries, promote digital inclusion, and ensure compliance with regulatory standards. Duties include increasing tenant engagement, organizing consultations, preparing content for communications, and improving service delivery based on feedback.
Skills
- Partnership building
- Microsoft Office proficiency
- Customer insight analysis
- Attention to detail
- Digital engagement methods