Administrative Support Officer (Grade 6)
Rhondda Cynon Taf County Borough Council
Role
Who You Are
This role is for a dedicated and organized individual who is committed to providing high-quality administrative support to the Public Spaces Department of Rhondda Cynon Taf Council. You should have a good working knowledge of Microsoft Office packages, particularly Excel and Word, and some familiarity with databases. Experience in a customer-facing environment and the ability to respond efficiently to queries are essential.
What the Job Involves
The job involves delivering administrative support including responding to queries both verbally and in writing, processing invoices, managing GOSS CRM queries, and maintaining records management. You will ensure effective communication between the department and its customers and provide general advice and information regularly. You will also liaise with other officers, assist with financial matters, maintain website pages, and support health and safety procedures and climate change initiatives. A commitment to safeguarding and customer service is fundamental to this role.
Skills
- Knowledge of Microsoft Office packages
- Experience with data input into databases
- Customer service proficiency
- Effective communication
- Problem-solving abilities
- Time management and punctuality
- Health and safety awareness