Housing Repairs Co-ordinators (Sc5)
London Borough of Islington
Role
Who You Are
You are a proactive individual with excellent communication skills, adept at dealing with phone enquiries professionally and efficiently. You have experience working within a customer-focused environment and are capable of liaising with multiple stakeholders, including departments, agencies, and contractors.
What the Job Involves
As a Housing Repairs Co-Ordinator, you will diagnose repairs, raise orders, and book appointments using IT systems. Your role involves handling customer inquiries and complaints, contributing to the service objectives of the Housing Repairs Services Team, and ensuring compliance with legal and policy standards. You will also coordinate the schedule of operatives to optimize resource utilization and maintain high customer satisfaction levels.
Skills
- Excellent communication skills
- Professional phone manner
- Customer service orientation
- IT proficiency for system management
- Ability to work collaboratively in a team
- Problem-solving and complaint resolution
- Organizational and coordination skills
- Understanding of GDPR and Health and Safety compliance