Housing Advisor (SO2)
London Borough of Lambeth
Role
Who You Are
You are a dedicated housing professional with a strong commitment to preventing homelessness. You possess excellent customer service skills and are able to manage a complex and demanding caseload effectively. Your knowledge of housing options, homelessness law, and welfare rights is exceptional, allowing you to work in a busy and often challenging environment.
What the Job Involves
The role is based at Camberwell Foyer, London, and involves preventing homelessness through assessments, advice, advocacy, negotiation, and mediation in accordance with relevant legislation. You will manage a caseload for both priority and non-priority customers, conducting housing needs assessments, and creating tailored housing plans. Responsibilities include providing front-line customer service, maintaining detailed case records, and working with various housing support services. Additionally, you will deliver advice and support to tenants affected by welfare reform and work to promote diversity and safeguarding within the council's framework.
Skills
- Strong customer service skills
- Effective caseload management
- Excellent knowledge of housing law
- Ability to negotiate and mediate
- Proficient in IT systems for record keeping
- Strong communication skills
- Understanding of welfare rights
- Commitment to diversity and inclusion