Admin Support Officer (SC4)
Lewisham Council
Role
Who You Are
You are a diligent and organized professional dedicated to effectively supporting the Home Ownership Service team. With a strong understanding of RTB and home ownership functions, you are proactive in managing responsibilities within procedural and legislative deadlines. Your excellent interpersonal and customer service abilities enable you to clearly communicate complex information in writing and during interviews and telephone calls. You are committed to promoting equality and diversity and have experience successfully managing challenging customer interactions.
What the Job Involves
The Home Ownership Service Admin & RTB Officer is responsible for providing general administrative support to the Home Ownership Service team. Key responsibilities include managing all correspondence, maintaining and updating records for leaseholders and Right to Buy applicants, assisting with the production of service charge statements and bills, and ensuring compliance with Lewisham Council's objectives and values. Additionally, the role involves actively participating in team activities, contributing to performance improvements, and maintaining knowledge of relevant legislation to provide informed and effective service. Duties also require collaborative work with other departments to address complex cases, safeguarding concerns, and supporting vulnerable residents.
Skills
- Ability to analyze and present management information
- Effective time management and positive attitude
- Strong interpersonal and customer service skills
- Commitment to equality and diversity
- Experience prioritizing tasks in a high-pressure environment
- Excellent IT skills