Admin Support Officer (SC4)

Who You Are

You are a motivated individual with a positive attitude towards change and a willingness to learn. You have excellent time management skills, the ability to prioritize workloads, and possess good analytical and problem-solving skills. You are flexible in meeting cyclical workloads within the wider team.

What the Job Involves

This position focuses on providing administrative support to the Home Ownership Service team. Responsibilities include managing correspondence, maintaining and updating information for leaseholders and Right to Buy applicants, producing service charge statements, and handling complaints. You'll ensure compliance with legislative deadlines and Lewisham Council's corporate values. The role also involves investigating complex cases, supporting vulnerable residents, and collaborating with various departments and stakeholders to provide multi-agency responses. Continuous learning and development are expected to add value to the service's objectives.

Skills

• Thorough knowledge of RTB and Service Charge legislation
• Excellent interpersonal and customer service skills
• Effective decision-making and problem-solving abilities
• Good IT skills, particularly with Microsoft packages
• Commitment to equality and diversity