Operations Manager, Housing Management & Income Recovery (Grade M)
London Borough of Tower Hamlets
Role
Who You Are
An experienced leader capable of managing a housing management and income recovery service focused on temporary accommodations. You should be driven by service improvements and achieving positive outcomes for households. You can effectively collaborate with various stakeholders and ensure excellent customer services, compliance, and strategic goal delivery.
What the job involves
This role requires leading and managing the Housing Management and Income Recovery Service to achieve strategic and operational goals. You will ensure effective management of temporary accommodations, maximize rental income, handle complex cases, and support homelessness prevention. You will oversee service performance, manage staff, and ensure high standards of equality, diversity, and inclusion.
Skills
- Leadership in housing management
- Income recovery expertise
- Performance management
- Stakeholder collaboration
- Complex case handling
- Service improvement focus
- Knowledge of statutory requirements
- Equality and diversity commitment