Customer Service Assistant
West Lancashire Borough Council
9th October 2026 - 4th December 2026
£13.63 per hour
52 Derby Street, Ormskirk, L39 2DF
Effective Communication
Problem-solving
Team collaboration
Flexibility
Customer service excellence
Customer Services
Role
Who You Are
An efficient and customer-focused individual who serves as the first point of contact for service enquiries. Able to learn new processes and systems, and work professionally with colleagues.
What the Job Involves
The role involves providing customer service via phone from the Contact Centre in Ormskirk and face-to-face from the Customer Service Points in Skelmersdale and Ormskirk. You will respond to various queries, ensure customer issues are resolved, consult with management and team members, and liaise with council staff and external organizations as needed.
Skills
- Customer service
- Communication
- Problem-solving
- Organizational skills
- Professionalism
- Ability to learn new systems