Business Support Assistant (NJE GR3)
Nottinghamshire County Council
Role
Who You Are
You are a customer service professional who is adept at managing reception and front-of-house functions. You bring a professional, welcoming, and supportive demeanor to your role, ensuring a high standard of service to all visitors, guests, staff, and suppliers.
What the job involves
This role involves greeting and managing all visitors, guests, and suppliers with efficiency and professionalism. You will provide basic advice, contacts, and information on council and partner services. Responsibilities include handling general administration, managing inbound and outbound calls, and using various IT systems. You will escalate issues as necessary, provide cover for job-share partners, and work flexibly to maintain service provision. Regular communication with team members to ensure accurate information is also a key function of this role.
Skills
- Customer service excellence
- Efficient communication skills
- Ability to use IT systems (CRM, MS Office)
- Administrative and call handling
- Flexibility and adaptability