Collections Officer SO2
London Borough of Lambeth
Role
Who You Are
The ideal candidate is someone with a strong understanding of leasehold issues, service charges, and council housing management. You have a proven track record in leasehold management and arrears management, plus experience working in customer-facing teams. You should be passionate about engaging with stakeholders and comfortable working with IT and accounting systems.
What the job involves
As a Collections Officer, you will be responsible for managing a large portfolio of service charge accounts, ensuring timely payments, and addressing any customer queries. You will work closely with the Collections Manager to meet financial targets, authorise payment plans, investigate account issues, and recommend legal action if necessary. You'll also collaborate with residents, agents, solicitors, and external bodies to resolve collections issues and improve service delivery.
Skills
- Leasehold knowledge
- Experience with service charges
- Customer service skills
- Ability to meet targets
- Communication skills
- Experience with IT and accounting systems
- Ability to work collaboratively