Complaint Investigator LBS-010 (Housing)
Southwark Council
26th October 2026 - 26th April 2027
£24.43 per hour
160 Tooley Street, London, SE1 2QH
Attention to detail
Organizational skills
Excellent communication
Housing
Complex complaint handling
Understanding of housing legislation
Role
Who You Are
You have significant experience in handling complex complaints, a deep understanding of statutory requirements and relevant legislation, and excellent communication skills. You are organized, detail-oriented, and can handle high-pressure situations while maintaining confidentiality.
What the job involves
As a Housing Complex Complaints Officer, you will support the Housing Complaints Manager by resolving stage one complaints, analyzing complex complaints, and recommending service improvements. You will prepare detailed reports for senior management, build strong relationships with stakeholders, oversee the complaints database, and deliver training for colleagues.
Skills
- Complex complaint handling
- Understanding of housing legislation
- Excellent communication
- Organizational skills
- Attention to detail
- Problem-solving
- Confidentiality