Initial Contact Worker – Adult Social Care
Bromley Council
9th November 2026 - 1st February 2027
£14.80 per hour
Churchill Court, 2 Westmoreland Road, Bromley, BR1 1AS
Communication skills
IT skills
Customer service skills
Adult Social Worker
Understanding of Adult Social Care
Knowledge of Liquidlogic Adults' System
Role
Who You Are
The Initial Contact Worker is a fast-paced and demanding role involving the management of diverse enquiries, and working alongside social workers and other professionals to ensure timely support.
What the job involves
Responsible for managing telephone calls, emails, and other enquiries, providing information, advice, and signposting. Gathering information to identify care and support needs, and referring individuals for assessment where appropriate. Identifying and escalating urgent situations, safeguarding concerns, and mental capacity issues to relevant teams.
Skills
- Strong communication skills
- Customer service skills
- IT skills
- Understanding of Adult Social Care and safeguarding
- Knowledge of Liquidlogic Adults' System (LAS)