Lead Professional Officer (H)

Who You Are

We are looking for a candidate with in-depth housing knowledge, including understanding of duties under Part VII of the Housing Act 1996, the Homelessness Act 2002, Landlord and Tenant Legislation, Housing Act 1985, and Protection from Eviction Act 1977. Excellent organisational skills demonstrating self-management, motivation, and flexibility in a fast-paced environment, as well as a proven team player. You should possess excellent verbal and written communication skills, with the ability to present complex matters objectively and persuasively in various formats.

What the job involves

As a Lead Professional Officer, you will work on the frontline in the office to offer support and advice to people who are potentially homeless. You will help in preventing homelessness and look to offer viable options and solutions, including planned ways of leaving home, mediation support, private rented sector accommodation, measures to help victims of domestic abuse, and provide emergency accommodation where necessary. The role involves managing a caseload and applications, writing legally binding letters, completing personalised housing plans, and carrying out reviews with customers. You will be part of a busy duty rota and deal with members of the public, effectively signposting to relevant agencies and organisations for support.

Skills

• Understanding of housing legislation
• Organisational and self-management skills
• Ability to work under pressure
• Empathetic listening
• Effective communication
• Proficient in IT
• Experience in customer service
• Team player