Energy Projects Support Officer - (70000002336)
Flintshire County Council
Who You Are
You are a service-focused individual who can effectively communicate with members of the public, contractors, and other agencies. You are empathetic, capable of working with diverse and potentially vulnerable individuals, and can address their needs sensitively. You can make decisions under pressure and perform problem-solving tasks while on site with contractors.
What the Job Involves
Your duties involve liaising with project managers, contractors, and householders. Your major tasks include arranging property visits, producing and amending communication materials, and facilitating awareness campaigns about available support. You will deal with customer concerns immediately and ensure contractors comply with FCC policies, health, safety, and service standards. It is also part of your duty to gather, collate, and report data about the satisfaction of householders, performance of contractors, and overall service performance.
Skills
- Excellent Communication
- Empathy and Sensitivity
- Problem-Solving ability
- Decision-Making skills under pressure
- Ability to manage diverse relationships
- Ability to comply with FCC policies and other service standards
- Data Gathering and Reporting