Housing Officer (Gr G)*
Kingston
Who You Are
You are an experienced and customer-focused professional in the field of housing for older people. You understand the ins and outs of housing management and are adept at handling the legal and contractual obligations to tenants and leaseholders. Your passion lies in maintaining the safety and wellbeing of residents in their homes and communal spaces. You're proactive and not just become a regular but a visible presence to customers, committed to championing resident and community engagement and involvement.
What the Job Involves
Your role encompasses delivering a high-quality tenancy management service in line with current legislation and RBK policy. You will be responsible for ensuring tenant safety, turning around voids and lettings in a timely manner, and putting in place solutions to help more vulnerable customers sustain their tenancies. As a part of your job, you'll conduct property and estate inspections, monitor estate services contracts, and take part in tenant engagement initiatives. Inspecting properties, working with colleagues and contractors, compiling reports on Key Performance Indicators, and contributing to the continual improvement of our service will also be a part of your role.
Skills
- Experience in housing management, particularly for older or vulnerable individuals
- Knowledge of current housing legislation and policies
- Ability to deliver customer-focused services and support
- Demonstrated experience in managing tenancies and leaseholds
- Proficiency in conducting property and estate inspections
- Experience working with multi-disciplinary teams and contractors
- Excellent communication and engagement skills
- Experience in compiling and analysing KPI reports
- Commitment to continued service improvement