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Dates
30th November 2026 - 29th November 2027
£17.96 per hour
Location
Priory House, Monks Walk, Chicksands, Shefford, SG17 5TQ
Skills
Customer Service,
Communication skills,
Legislative knowledge,
Caseload management,
Financial awareness,
Property & Housing
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Technical Support Officer
Central Bedfordshire Council
Who You Are
You are someone with a basic knowledge of Housing Grants Legislation and the benefits/welfare system. You are experienced in managing a busy workload and excel as the first point of contact for customer services. You have experience in handling sensitive customer service tasks efficiently.
What the Job Involves
The job involves managing a caseload of grants, acting as the liaison between Technical Officers and Contractors, and ensuring customers stay informed about progress. You will be the primary contact for customers relevant to the services provided and will prepare financial documents, requiring good financial awareness.
Skills
- Basic knowledge of Housing Grants Legislation
- Understanding of benefits/welfare system
- Experience in customer service management
- Ability to manage a busy workload
- Excellent communication skills
- Financial awareness
- Interpersonal skills
- Ability to handle sensitive information