Monitoring & Responding Officer SC6
Haringey Council
Who You Are
You are empathetic, professional, and able to make swift decisions in high-pressure situations. You are committed to supporting vulnerable residents and ensuring their safety and independence. Additionally, you are organized, reliable, and able to adapt to a 24/7 shift pattern with the ability to plan around personal commitments.
What the Job Involves
As a Monitoring & Responding Officer, your role is crucial in supporting vulnerable residents. You will handle routine and emergency calls, making quick, accurate decisions to safeguard and support service users. Key responsibilities include assessing needs over the phone, providing guidance, initiating emergency responses, and attending in-person callouts. You'll operate specialist equipment, assist with safe lifting, update care information, and ensure all actions are recorded promptly. The job operates on a 24/7 basis with predictable shift patterns offered 15 weeks in advance for work-life balance.
Skills
- Empathy and professionalism
- Swift decision-making
- Effective communication
- Ability to use specialist equipment
- Organizational skills
- Reliable under pressure
- Full UK Driving Licence