Case Management Officer (SO1)
Lewisham Council
Who You Are
As a Case Management Officer, you act as a pivotal contact within Health and Social Care services. You're dedicated to aiding eligible clients by conducting assessments and reassessments of need and resource entitlement. Your approach is strength-based, focusing on placing the individual at the center of the process.
What the Job Involves
Your main responsibilities include facilitating communication and providing high-quality information to vulnerable adults, carers, and stakeholders to promote well-being and prevention initiatives. You will collaborate with health, housing, and community stakeholders to benefit vulnerable adults through activities such as signposting, referrals, and joint assessments. Additionally, you will assist individuals in making plans happen, strengthen social connections, and negotiate with service providers on their behalf. Maintaining up-to-date records on IT systems and adhering to legislative requirements about the care market are also crucial aspects of the role.
Skills
- Strong communication and liaison skills
- Ability to navigate Health and Social Care services
- Knowledge of legislative requirements and care market
- Proficiency in IT systems for recording and administration
- Capacity for creative problem-solving and planning
- Ability to build strong working relationships
- Flexibility and strong prioritization abilities