Business Support Officer - Grade C
Plymouth City Council
Who You Are
You are an efficient and professional individual with a knack for administrative and customer service tasks. You thrive as a key contact point for customers, adeptly handling enquiries, financial administration, and account management with precision and care. Your attention to detail ensures the seamless operation of commercial waste services.
What the job involves
This role involves setting up and maintaining customer accounts, raising invoices, and processing billing information. You will handle customer queries related to accounts and services through various communication channels, investigate and resolve issues, and maintain accurate financial records. Additionally, you will support the administration of customer contracts, work closely with the operational team to manage customer requests and provide overarching administrative assistance to the Commercial Waste team.
Skills
- Strong customer service abilities
- Proficient in financial record-keeping
- Excellent communication skills
- Experience with databases and spreadsheets
- Problem-solving skills
- Attention to detail
- Ability to work collaboratively with teams